Overview

Clarivo Inc. ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our WhatsApp AI customer support service and related website.

Information We Collect

We collect information you provide directly to us and information automatically collected when you use our services:

Personal information: Name, email address, phone number, and company details
Usage data: How you interact with our service, features used, and performance metrics
Technical information: IP address, browser type, device information, and system logs
WhatsApp data: Messages, conversation history, and metadata necessary to provide customer support services

How We Use Your Information

We use the information we collect to:

Provide, maintain, and improve our WhatsApp AI customer support services
Analyze usage patterns and improve our AI algorithms and service quality
Provide customer support and respond to your inquiries
Comply with legal obligations and protect our rights and interests

Information Sharing

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as described in this policy. We may share information with trusted service providers who assist us in operating our service, conducting business, or serving you, provided they agree to keep this information confidential.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.

Your Rights

Depending on your location, you may have the following rights regarding your personal information:

Right to access and receive a copy of your personal information
Right to correct inaccurate or incomplete personal information
Right to request deletion of your personal information
Right to data portability and to withdraw consent

Cookies and Tracking

We use cookies and similar tracking technologies to enhance your experience, analyze usage, and improve our services. You can control cookie settings through your browser preferences.

Third-Party Services

Our service may integrate with third-party services, including WhatsApp Business API and other platforms. These services have their own privacy policies, and we encourage you to review them.

Policy Updates

We may update this Privacy Policy periodically. We will notify you of any material changes by posting the new policy on our website and updating the "Last updated" date.

Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us:

Email: contact@clarivo.io