Give every patient an instant WhatsApp reply for services, hours, appointment requests, preparation instructions, and follow-up questions — without letting AI invent medical advice. Clarivo handles the admin so your staff can focus on care.
Most clinic reception teams are overwhelmed: phones ringing, patients in the waiting room, and a WhatsApp inbox that never stops buzzing. Patients message at 9pm to ask if you take their insurance, send a 90-second voice note describing symptoms, or ask whether they should fast before tomorrow's blood test. By the time someone replies, the patient has often booked at another clinic.
Clarivo is a WhatsApp AI agent built for the way patients actually message a healthcare practice. It answers operational and informational questions instantly — opening hours, services, locations, parking, prices, accepted insurance, preparation instructions for procedures — and captures appointment requests with the right level of detail (preferred time, reason for visit, urgency, name, contact). It does this in any language or accent your patients use, including long voice notes, which are the dominant message format in many regions.
What Clarivo deliberately does not do is invent medical advice. Diagnoses, medication questions, post-op concerns, urgent symptoms, lab interpretations — all of those are flagged and routed to your staff with a clean summary, in seconds. The result: 24/7 coverage that protects your patients and your reputation, fewer missed appointments, and a reception team that finally has time to focus on the patients in front of them.
24/7
Coverage for after-hours patient questions
<10s
Reply to insurance, hours, and prep questions
0
AI-generated medical advice — every clinical question is routed to staff
After setup
AI-powered WhatsApp AI agent for clinics. Clarivo answers patient questions, understands voice notes, captures appointment requests, and safely escalates medical questions to your team.
Reception misses WhatsApp messages while handling patients in the waiting room and phone calls.
Patients send long voice notes about symptoms, insurance, prices, or appointment timing — and they pile up unanswered.
Your Business
online
Hi, do you have an appointment tomorrow afternoon? I need to see a dentist.
10:23Yes, I can help. To prepare this properly, please share Patient name, Preferred appointment time, Reason for visit.
10:23Got it — I captured everything from your voice note. Your team will follow up shortly.
10:24How Clarivo helps
Answer questions about services, opening hours, locations, accepted insurance, prices, and preparation instructions.
Capture appointment requests with patient name, preferred date and time, reason for visit, urgency, and contact context.
Send a clean intake summary to the right department or doctor before the patient arrives.
Escalate diagnostic, medication, emergency, and treatment questions to the clinic team with full conversation context.
Send appointment reminders, preparation instructions, and follow-up messages to reduce no-shows.
Details captured automatically
Built for voice notes, accents, and mixed-language messages
Clinics receive a high volume of voice notes because patients find it faster to describe symptoms by speaking than to type. Clarivo turns those voice notes into structured intake — symptoms summary, urgency, and the right department — instead of leaving them as 90-second files no one has time to listen to.
How it works
Scan a QR code to link the WhatsApp Business number patients already use to reach you. No new number, no migration.
Add your services, doctors, opening hours, locations, accepted insurance, prices, preparation instructions, and any rules patients commonly ask about.
Tell Clarivo which topics must always go to staff — diagnoses, medication changes, emergencies, lab results — so it never improvises clinical answers.
Clarivo captures every appointment request with the patient's preferred time, reason for visit, and urgency, then notifies the right person on your team.
Built for
Medical questions need to reach trained staff, not get an unsafe automated reply.
After-hours and weekend messages turn into Monday no-shows and lost bookings to clinics that replied first.
Existing AI agents use rigid menus that frustrate patients and miss the actual reason they're messaging.
AI for your existing WhatsApp Business number
Let Clarivo answer clinic WhatsApp inquiries 24/7 while your staff works with patients.
AI-powered WhatsApp AI agent for clinics. Clarivo answers patient questions, understands voice notes, captures appointment requests, and safely escalates medical questions to your team.
Real patient messages are messy: voice notes describing symptoms, photos of prescriptions, mixed languages, half-finished questions sent at 11pm. Clarivo understands all of it — voice and text, in any language — and turns the conversation into clear, structured intake your reception team can act on the next morning. No more 30 unread messages waiting at 8am.
Clarivo is configured to never give medical advice. Symptom questions, medication concerns, emergencies, and ambiguous health topics are detected and immediately handed to your team with a summary of what the patient said. Your AI answers logistics; your staff answers medicine.
Why teams pick Clarivo
Most clinic AI agents are flow-based: 'Press 1 for appointments, press 2 for hours.' Patients hate them and abandon halfway through. Clarivo behaves like a trained front-desk agent — it answers in plain language, understands voice notes, captures appointment intent without forcing menus, and only escalates the conversations that need clinical judgment. Your patients get a human-like experience; your staff gets organized requests instead of a chaotic inbox.
Questions before choosing Clarivo
Let Clarivo answer clinic WhatsApp inquiries 24/7 while your staff works with patients.
Can Clarivo book medical appointments automatically?
Clarivo captures the appointment request with the patient's preferred time, reason for visit, urgency, and contact details, then routes it to your team for confirmation. If you connect a calendar, Clarivo can suggest available slots; otherwise it captures the request and your staff confirms in the same WhatsApp thread.
Will the AI give medical advice?
No. Clarivo is explicitly configured to never give clinical advice. Symptom questions, medication queries, post-op concerns, lab result interpretations, and emergencies are flagged and handed to your team with full context. The AI handles logistics — services, hours, prices, insurance, prep — not medicine.
How does Clarivo handle voice notes from patients?
Clarivo understands voice notes in any language or accent, transcribes the patient's request, summarizes the key information (symptom, urgency, request type), and either replies with operational info or escalates a clinical concern to your team.
Is Clarivo HIPAA / healthcare-data compliant?
Clarivo is designed with healthcare in mind: data is encrypted in transit, access is role-based, and the AI is configured to never share or invent medical information. We can sign data processing agreements and configure regional data residency for clinics with specific compliance requirements.
Can it work in multiple languages for international or multilingual patients?
Yes. Clarivo replies in English, Spanish, Arabic, French, Portuguese, and many more, including mixed-language messages. Patients write in whatever language is comfortable and the AI replies in the same language — useful for clinics in tourist areas, expat-heavy cities, or multilingual countries.
How does Clarivo reduce no-shows?
Clarivo automatically sends WhatsApp appointment reminders 24h and 2h before the visit, asks for confirmation, sends preparation instructions, and lets patients reschedule by replying — all on the WhatsApp thread they already use. Clinics typically see no-show rates drop significantly compared to SMS or email reminders.
What languages and accents does it support?
Clarivo supports the major languages clinics encounter — English, Spanish, French, Arabic, Portuguese, and more — and handles regional accents and mixed-language messages. Patients don't have to choose a language; the AI answers in whatever language they used.
What details can Clarivo collect from the conversation?
Clarivo can collect Patient name, Preferred appointment time, Reason for visit, Urgency and keep the request organized so your team can reply with context.
What happens when a message needs a person?
Clarivo hands the conversation to your team instead of guessing, especially when the message is unclear, sensitive, urgent, or needs a human decision.
More ways to use Clarivo