Clarivo confirms cash-on-delivery orders on WhatsApp before they ship: verifies buyer intent, fixes addresses and delivery times, answers order questions, understands voice replies, and flags risky or unclear conversations so your team can intervene before you waste a courier run.
Cash on delivery is the dominant payment method in many emerging markets — and the most expensive when it goes wrong. Industry data shows COD return-to-origin (RTO) rates between 20% and 40% across MENA, South Asia, LATAM, and Africa. Each failed delivery costs the merchant in shipping fees, repackaging, restocking, customer service time, and lost margin. The single biggest cause is unconfirmed or fake orders going straight from checkout to courier without a human verifying intent.
Clarivo solves this with an AI-powered COD confirmation agent on WhatsApp. The moment an order is placed, Clarivo messages the buyer in their language, repeats back the order details, and asks a simple yes/no question — but it accepts free text, voice notes, slang, and code-switching as confirmation. If the customer types 'yes please send to the back gate', Clarivo updates the address note. If they ask a product question, Clarivo answers from your knowledge base. If they want to change the size, color, or quantity, Clarivo captures the change and flags it for your team. If the reply is angry, ambiguous, or smells like a fake order, Clarivo holds the order and notifies you before shipping.
The outcome: fewer wasted courier trips, lower RTO costs, cleaner addresses, faster delivery, and a customer experience that feels like a real shop checking in — not an annoying form. Most stores recover the cost of Clarivo within their first 100 confirmed orders.
20–40%
Typical COD return-to-origin (RTO) rate without confirmation
<10s
Time to confirm a real order on WhatsApp
0
Manual confirmation calls — Clarivo handles them in chat
After setup
Confirm cash-on-delivery orders on WhatsApp before shipping. Clarivo verifies buyer intent, fixes addresses, understands voice replies, flags risky conversations, and cuts return-to-origin (RTO) rates.
COD teams waste hours calling customers who may never accept delivery anyway.
Wrong addresses and unclear delivery notes create failed delivery attempts and returns.
Your Business
online
Hi, I want to confirm my order, but the delivery address needs one correction.
10:23Yes, I can help. To prepare this properly, please share Order intent (confirm/cancel/change), Delivery city and address correction, Preferred delivery time.
10:23Got it — I captured everything from your voice note. Your team will follow up shortly.
10:24How Clarivo helps
Repeat the order back to the customer in their language and ask them to confirm, cancel, or change.
Capture address corrections, delivery time preferences, and add-on or substitution requests in free text or voice.
Answer product, return, and delivery questions from your knowledge base before they cancel out of confusion.
Detect risky signals (no reply, suspicious phone, contradictory data) and hold the order for your team to review.
Push confirmation status, address fixes, and notes back into Shopify / WooCommerce / your OMS.
Details captured automatically
Built for voice notes, accents, and mixed-language messages
COD customers reply with voice messages constantly — 'yes I'm at home after 7', 'add another one of the same', 'send to my brother's address'. Button-only confirmation flows lose those orders or ship them wrong. Clarivo understands the voice note, captures the structured change, and confirms before dispatch.
How it works
Plug Clarivo into your existing WhatsApp Business number. Connect Shopify, WooCommerce, Magento, or your custom checkout via webhook so every new COD order triggers a confirmation message.
Set what to repeat back (items, size/color, address, delivery slot, total), what to ask (confirm, cancel, change, voucher), and which signals should hold the order for manual review.
Clarivo greets the buyer in their language, confirms intent, accepts voice or text, fixes the address if needed, answers product questions, and captures cancellations with a reason.
Confirmed orders auto-update in your store with a confirmed status; risky or unclear orders are flagged and held with a summary, so your courier never picks up an unconfirmed parcel.
Built for
Customers reply with voice notes, slang, or partial messages that button-only flows can't handle.
Sales spikes flood the inbox and fake or careless orders ship straight to the courier without verification.
Manual call-confirmation costs are eating margin, especially on low-AOV products and in remote areas.
AI for your existing WhatsApp Business number
Stop shipping COD orders that were never really confirmed.
Confirm cash-on-delivery orders on WhatsApp before shipping. Clarivo verifies buyer intent, fixes addresses, understands voice replies, flags risky conversations, and cuts return-to-origin (RTO) rates.
Real COD customers don't tap perfect buttons in a flow — they reply with voice notes, with 'yes after 6pm', with a different address typed in the middle of the chat, with a request to swap the color, or with silence. Clarivo handles all of it: voice, free text, mixed language, address corrections mid-thread, and quiet customers (which usually means a fake order). Each conversation produces a clean, structured confirmation record your fulfillment team can trust.
Clarivo flags risky orders based on signals: no reply within X hours, mismatched phone country code, voicemail-only responses, contradictory address, hostile or fraud-flag language, and abnormal order patterns. Held orders are summarized for your team to verify or cancel — saving you 100% of the courier cost on every fake order you don't ship.
Why teams pick Clarivo
Button-based WhatsApp confirmations break the moment the customer types 'yes but change the address' — the bot can't parse it. Call centers cost $0.50–$2 per call, miss customers who don't pick up, and don't scale during sales. Clarivo gives you the conversational quality of a call center at the cost of a AI agent, plus voice understanding, address correction, change capture, and risk flagging — all on the channel customers already use.
Questions before choosing Clarivo
Stop shipping COD orders that were never really confirmed.
How much does Clarivo reduce return-to-origin (RTO) on COD?
Stores using Clarivo for COD confirmation typically cut their RTO rate by 30–60%. The biggest gains come from filtering fake orders before shipping, fixing wrong addresses in the chat, and giving customers a frictionless way to cancel or modify before the courier is dispatched.
Does Clarivo work with Shopify, WooCommerce, and custom stores?
Yes. Clarivo integrates with Shopify, WooCommerce, Magento, BigCommerce, and any platform that can send a webhook on order creation. Confirmation status, address corrections, and notes are pushed back into your store automatically so your fulfillment team has a single source of truth.
What if the customer replies with a voice note instead of typing?
Clarivo understands voice notes in any language and accent, transcribes them, extracts the confirmation, address change, or cancellation reason, and updates the order accordingly. This is a major advantage over button-based WhatsApp flows that simply cannot process voice replies.
Can Clarivo handle order changes (different size, color, quantity)?
Yes. Clarivo captures the requested change, flags it for your team, and waits for approval before shipping. For pre-approved change types (size swap, color swap), it can update the order automatically. For ambiguous changes, it holds the order and notifies a human.
How does it detect fake or risky orders?
Clarivo applies risk signals: customer never replies within X hours, repeated voicemail-only attempts, mismatched country code, hostile language, contradictory address, abnormal volume from the same number, and known fraud patterns. Risky orders are held with a clear summary for your team to verify or cancel.
Which languages does Clarivo support for COD confirmation?
Clarivo confirms COD orders in English, Spanish, Arabic, French, Portuguese, Hindi, and many more — including local dialects, mixed-language replies, and voice notes. Customers reply naturally in their language; Clarivo answers in the same language.
Does it replace my call-confirmation team?
Most stores keep a small team for high-value or flagged orders and let Clarivo handle the bulk automatically. The cost-per-confirmation drops dramatically — from $0.50–$2 per call to a flat WhatsApp messaging cost — and customer satisfaction improves because the conversation is on the channel they prefer.
What details can Clarivo collect from the conversation?
Clarivo can collect Order intent (confirm/cancel/change), Delivery city and address correction, Preferred delivery time, Cancel reason and keep the request organized so your team can reply with context.
What happens when a message needs a person?
Clarivo hands the conversation to your team instead of guessing, especially when the message is unclear, sensitive, urgent, or needs a human decision.
More ways to use Clarivo