Can Clarivo handle a laundry team's volume of WhatsApp questions?
Yes. Clarivo replies in under 5 seconds 24/7 in any language, handles pricing, pickup, delivery, garment-care, and status questions, and only escalates stains, delicate fabrics, and complaints to your team. Most laundries see 40–70% fewer inbound status calls and significantly more bookings captured.
Can Clarivo manage pickups, deliveries, and subscriptions end-to-end?
Yes. Clarivo books pickups with full address and time windows, manages weekly or bi-weekly subscriptions, sends pickup reminders, handles last-minute changes, and confirms when garments are ready or out for delivery — all without staff involvement.
How does it handle stains and delicate fabrics?
Stains and delicate fabrics are critical. Clarivo asks the customer for stain photos and location, identifies fabric warnings (silk, wool, leather, embroidery), flags the order for staff review before pickup, and never auto-confirms cleaning that could damage a garment without team approval.
Does it handle voice notes and mixed-language messages?
Yes. Customers love describing stains, fabrics, and pickup logistics in voice notes. Clarivo transcribes voice in any language and dialect, extracts garments, address, and time, and produces a structured pickup ticket. Mixed-language messages (English/French/Spanish/Arabic) are handled natively.
Can it integrate with my laundry POS or order system?
Yes. Clarivo integrates with common laundry POS systems (CleanCloud, SPOT, Curbside Laundries, etc.), Trello, Notion, Google Sheets, Airtable, and any tool that accepts webhooks. Pickup requests, orders, and status updates flow automatically in both directions.
How does it help with retention and recurring revenue?
Clarivo offers subscription bookings via WhatsApp (weekly, bi-weekly), sends pickup reminders the day before, proactively offers to rebook one-off customers, and identifies high-value customers for special offers. Most laundries see 2–4x more repeat pickups within 90 days.
What about pricing for special items like wedding dresses or curtains?
Clarivo gives instant quotes for standard items and asks customers to share photos for special items (wedding dresses, curtains, leather, oversized rugs). Photos and details are sent to staff for a custom quote, which Clarivo relays back to the customer in the same WhatsApp thread.
What details can Clarivo collect from the conversation?
Clarivo can collect Garment type and quantity, Service requested (wash, iron, dry clean, express), Pickup address and time window, Stains, fabric warnings, embroidery, and special-care notes and keep the request organized so your team can reply with context.
What happens when a message needs a person?
Clarivo hands the conversation to your team instead of guessing, especially when the message is unclear, sensitive, urgent, or needs a human decision.