Can Clarivo collect all the custom cake details we need?
Yes. Clarivo collects cake type, size, servings, flavor, fillings, allergens, decoration notes, writing on the cake, event date and time, pickup or delivery, address, and reference photos. It pushes a complete structured order to your kitchen system so nothing is missed.
Can it handle deposit instructions and payment confirmation?
Yes. Clarivo shares your deposit instructions (bank transfer, card link, cash on delivery — whatever you support), tracks whether the customer confirms payment, and reminds them if they go silent. Your team confirms the actual payment in your tools and Clarivo updates the order status.
How does it handle voice notes about cake designs?
Customers love describing cakes in voice — flavors, vibes, themes. Clarivo transcribes voice in any language, extracts the structured details, and asks targeted follow-ups for anything missing (exact size, date, allergens). Your decorator gets a clean ticket plus the original voice and photos for reference.
Does it handle peak seasons like Eid, Christmas, and weddings?
Peak seasons are exactly when Clarivo earns its keep. It handles 50 simultaneous chats with the same care, captures complete orders, escalates only genuinely complex designs, and sends reminders so pickups and deliveries stay on schedule. Most patisseries see 3–5x more captured orders during peaks.
Can it manage pickup and delivery reminders?
Yes. Clarivo sends WhatsApp reminders the day before pickup or delivery, handles last-minute time changes, and confirms address details. It significantly reduces no-shows and re-delivery hassles compared to a team trying to text every customer manually.
Does it handle allergens safely?
Allergens are critical. Clarivo detects allergen and dietary mentions (gluten-free, nut-free, egg-free, vegan, halal, etc.), confirms ingredients with the customer, flags the order for kitchen review, and never autoconfirms allergen-sensitive cakes without your team's approval.
Can it work with my existing order system?
Yes. Clarivo integrates with Trello, Notion, Google Sheets, Airtable, your custom kitchen system, or any tool that accepts a webhook. Captured orders flow in automatically with all details structured, plus links to the original WhatsApp conversation for reference.
What details can Clarivo collect from the conversation?
Clarivo can collect Cake type and reference photos, Size, servings, and tier count, Flavor, fillings, and allergens, Event date, time, and theme and keep the request organized so your team can reply with context.
What happens when a message needs a person?
Clarivo hands the conversation to your team instead of guessing, especially when the message is unclear, sensitive, urgent, or needs a human decision.