Can Clarivo handle WhatsApp during a busy restaurant rush?
Yes. Clarivo replies in under 5 seconds 24/7 in any language, handles menu and reservation questions, captures complete orders and bookings, and only escalates allergies, large groups, complaints, or unusual requests to staff. Most restaurants see 70%+ of inbound WhatsApp questions resolved without a human.
Does Clarivo work without a POS integration?
Yes. Clarivo can run standalone — capturing orders, reservations, and inquiries into a clean dashboard your team confirms. When you're ready, we integrate with Toast, Square, Lightspeed, OpenTable, SevenRooms, Resy, or any system that exposes a webhook so orders and bookings flow automatically.
How does Clarivo handle voice notes and mixed-language messages?
Voice notes and language switching are where Clarivo shines. It transcribes and understands voice in any language and dialect, parses orders, modifiers, allergies, addresses, and reservation details, then repeats it back for confirmation. Staff don't have to play audio clips during the rush.
Can it manage multiple restaurant locations?
Yes. Clarivo supports multi-location chains with per-branch menus, hours, delivery zones, and routing rules. Customers reach the right branch automatically based on their address, and you get consolidated reporting across all locations.
How does it handle allergies and dietary requirements?
Clarivo detects allergy and dietary mentions (gluten-free, vegan, nut allergy, halal, kosher, etc.), confirms ingredients with the customer, flags the order for kitchen review, and never auto-confirms allergy-sensitive orders without staff approval — protecting both guests and your restaurant.
What about reservation no-shows?
Clarivo sends WhatsApp reminders before each reservation with a one-tap confirm or reschedule. No-shows typically drop 30–50% because guests can adjust easily instead of just not showing up.
Does Clarivo work for catering and large events?
Yes. Clarivo qualifies catering and large-event requests by capturing date, guest count, dietary requirements, budget, and venue details, then escalates to your sales or events team with full context — no more piecing together details across 12 messages.
What details can Clarivo collect from the conversation?
Clarivo can collect Order items and modifiers, Guest count and reservation date/time, Pickup or delivery time and address, Allergies and dietary requirements and keep the request organized so your team can reply with context.
What happens when a message needs a person?
Clarivo hands the conversation to your team instead of guessing, especially when the message is unclear, sensitive, urgent, or needs a human decision.